Billing & Subscription

Plans

PicGo Cloud offers Free / Starter / Pro / Max plans. For quotas and feature differences, see the plan comparison.

For current pricing, visit picgo.app/pricing.

Subscription actions

Upgrading

Log in to cloud.picgo.app, go to the Pricing page, pick a plan, and complete payment.

Canceling

You can cancel your subscription at any time. After cancellation:

• You don't lose access immediately — your account enters the subscription lifecycle described below.
• You keep paid features until the end of the current billing period.

Switching plans

To switch between paid plans (upgrade or downgrade), contact [email protected].

Subscription lifecycle

When your paid subscription expires or is canceled, your account goes through the following stages. You can renew at any point within the roughly 90-day retention window to get everything back.

Active ──[expires / canceled]──▸ Grace 30d ──▸ Frozen 60d ──▸ Permanent deletion
                                  CDN up          CDN down
                                 renew OK         renew OK

Grace period

• Your uploaded files stay online and accessible — links in your blog or elsewhere keep working.
• Features that require a paid quota (new uploads beyond the free limit, custom domain, auto-import, etc.) drop to free-tier levels.
• The GUI app and cloud.picgo.app show a grace-period banner.
• Renewing during this window restores full service immediately with no data impact.

Frozen period

• Public file delivery through PicGo Cloud is suspended — file links return a placeholder image labeled "Account Frozen — Renew to restore media access".
• All active features are disabled (uploads, config sync push, domain management, etc.).
• Your data is still fully preserved. Renewing restores everything immediately, and your file links start working again right away.

Permanent deletion

If you haven't renewed by the end of the retention window (Grace 30 days + Frozen 60 days ≈ 90 days):

• Files, albums, and related data stored on PicGo Cloud are permanently deleted and cannot be recovered.
• Custom domain binding is removed.
• Auto-import settings are cleared.
• Your account itself is kept and reverts to the Free plan — you can keep using Free features with the same account.
• Config sync history is trimmed to the most recent 3 versions; older versions are purged.

Renewal recovery

When you renew	Data recovery	Feature recovery
During Grace	100% — CDN was never down	Restored to paid level immediately
During Frozen	100% — CDN restored immediately	Restored to paid level immediately
After deletion	Cannot be recovered	Treated as a new subscription

Features that the system automatically disabled due to expiration (e.g. custom domain, auto-import) are re-enabled when you renew. Anything you turned off yourself during the grace or frozen period stays off.

Email reminders

PicGo sends multiple email reminders during the retention window to let you know what's coming. Make sure your registered email is up to date.

Inactive free accounts

To keep the service sustainable, PicGo Cloud may clean up data stored under free accounts that have been inactive for an extended period. You'll always receive an email notification before any cleanup, giving you a chance to log in and keep your account active.

Accounts with an active paid subscription are not affected by this policy.

More policies

For more on subscriptions, payments, and related policies, see the PicGo Terms of Service.