Billing & Subscription

Plans

PicGo Cloud offers Free / Starter / Pro / Max plans. For quotas and feature differences, see the plan comparison.

For current pricing, visit picgo.app/pricing.

Subscription actions

Upgrading

Log in to cloud.picgo.app, go to the Pricing page, pick a higher-tier plan, and complete payment.

Upgrades are only supported within the same billing interval (monthly → monthly, or yearly → yearly). Changing the billing interval at the same time is not supported:

Current plan	Target plan	Supported?
Monthly Starter	Monthly Pro / Monthly Max	✅ Yes
Monthly Pro	Monthly Max	✅ Yes
Yearly Starter	Yearly Pro / Yearly Max	✅ Yes
Yearly Pro	Yearly Max	✅ Yes
Monthly Starter	Yearly Pro	❌ No — switch billing interval first
Yearly Starter	Monthly Pro	❌ No — switch billing interval first

To upgrade and change billing interval at the same time, see Switching billing interval.

The upgrade takes effect immediately — you don't have to wait until the end of your current billing period. The cost is prorated: the unused portion of your current plan is credited toward the new plan, so you only pay the difference.

Example: You've used your monthly Starter plan ($1.99/month) for 15 days and upgrade to Pro ($5.99/month). The remaining 15 days of Starter credit is about $1.00, so you only pay roughly $4.99 ($5.99 − $1.00). The actual amount is shown on the payment page.

After upgrading, your billing period restarts from the upgrade date.

Canceling

You can cancel your subscription at any time. After cancellation:

• You don't lose access immediately — you keep paid features until the end of the current billing period.
• Once the period ends, your account enters the subscription lifecycle described below.
• Before the current period ends, you can undo the cancellation at any time to resume normal billing.

Switching billing interval

Switching between monthly and yearly billing is not supported as an online self-service action. If you want to switch from monthly to yearly (or vice versa), the recommended approach is:

1. Cancel your current subscription.
2. After the current billing period ends, resubscribe and choose the desired billing interval.

Resubscribing

After your subscription expires or is canceled, you can resubscribe at any time. Log in to cloud.picgo.app, go to the Pricing page, pick a plan, and complete payment.

• If you resubscribe within the retention window (Grace + Frozen, roughly 90 days), your data is fully restored. See Renewal recovery for details.
• If your data has already been permanently deleted, the resubscription is treated as a brand-new subscription.

Downgrading

PicGo Cloud does not offer self-service downgrades, and downgrade requests are generally not accepted. If you need to move to a lower-tier plan, the recommended approach is:

1. Cancel your current subscription.
2. After the current billing period ends, resubscribe to the desired lower-tier plan.

If you have special circumstances, you may contact [email protected] to submit a downgrade request. Since downgrades involve refunds, each request is reviewed on a case-by-case basis in accordance with our Refund Policy, and we reserve the right to decline the request.

Subscription lifecycle

When your paid subscription expires or is canceled, your account goes through the following stages. You can renew at any point within the roughly 90-day retention window to get everything back.

Active ──[expires / canceled]──▸ Grace 30d ──▸ Frozen 60d ──▸ Permanent deletion
                                  CDN up          CDN down
                                 renew OK         renew OK

Grace period

• Your uploaded files stay online and accessible — links in your blog or elsewhere keep working.
• Features that require a paid quota (new uploads beyond the free limit, custom domain, auto-import, etc.) drop to free-tier levels.
• The GUI app and cloud.picgo.app show a grace-period banner.
• Renewing during this window restores full service immediately with no data impact.

Frozen period

• Public file delivery through PicGo Cloud is suspended — file links return a placeholder image labeled "Account Frozen — Renew to restore media access".
• All active features are disabled (uploads, config sync push, domain management, etc.).
• Your data is still fully preserved. Renewing restores everything immediately, and your file links start working again right away.

Permanent deletion

If you haven't renewed by the end of the retention window (Grace 30 days + Frozen 60 days ≈ 90 days):

• Files, albums, and related data stored on PicGo Cloud are permanently deleted and cannot be recovered.
• Custom domain binding is removed.
• Auto-import settings are cleared.
• Your account itself is kept and reverts to the Free plan — you can keep using Free features with the same account.
• Config sync history is trimmed to the most recent 3 versions; older versions are purged.

Renewal recovery

When you renew	Data recovery	Feature recovery
During Grace	100% — CDN was never down	Restored to paid level immediately
During Frozen	100% — CDN restored immediately	Restored to paid level immediately
After deletion	Cannot be recovered	Treated as a new subscription

Features that the system automatically disabled due to expiration (e.g. custom domain, auto-import) are re-enabled when you renew. Anything you turned off yourself during the grace or frozen period stays off.

Email reminders

PicGo sends multiple email reminders during the retention window to let you know what's coming. Make sure your registered email is up to date.

Inactive free accounts

To keep the service sustainable, PicGo Cloud may clean up data stored under free accounts that have been inactive for an extended period. You'll always receive an email notification before any cleanup, giving you a chance to log in and keep your account active.

Accounts with an active paid subscription are not affected by this policy.

More policies

For more on subscriptions, payments, and related policies, see the PicGo Terms of Service.